The Waite Family brings a personal touch to every stay at the Fredericton Inn. Since 1976 the hotel has grown from a small inn of just 20 rooms to a three-and-one-half star hotel and conference center located at in the downtown core of beautiful, Victorian Fredericton, New Brunswick. The Inn is also the second largest hotel in the area and one of the last independently owned and operated hotels in Canada. As an independent, the Waite family can bring in the old-fashioned touches that most modern hotels forget about and always at a great value. “There’s no value in a low rate unless there’s quality,” asserts John Waite, general manager.
Over the course of three decades and six expansions the hotel has consistently proved itself as a vital part of Fredericton’s community and a key property of the downtown core.
Guests stay at the Fredericton inn because of its central location and three-star service at two-star prices. The Inn shares a parking lot with the Regent Mall and is across the street from Dr. Everett Chalmers Hospital and locals and tourists alike appreciate the extra amenities the Inn provides at competitive rates. When staying at the inn, guests have access to a state-of-the-art fitness center, an indoor pool and hot tub, high speed internet and a business center to stay connected while relaxing.
The Waite Family Personal Touch
The company got its start the way most small businesses do and built the hotel up over the course of many years, a lot of dedication, and word of mouth. Recently, the hotel has extended the hotel’s 100 percent satisfaction guarantee into the virtual world and Waite himself personally monitors and responds to reviews. Waite personally responds to reviews on sites like tripAdvosor.com both positive and the less so.
Supporting the local community is at the heart of the Fredericton Inn’s operations and the company regularly hosts events like the New Brunswick Sports Hall of Fame Inductee Dinner and the Miramichi Salmon Association Annual Fundraiser. The inn also happens to be located just a stone’s throw from the soon-to-be-completed Fredericton Convention Center and just around the corner from the University of New Brunswick’s Aitken Center and often hosts visiting athletes and business owners. Whether or not there is a convention in town, the Waite family is always on the front lines alongside staff, waiting to take care of every guest.
“It means a lot to the community that they can refer a friend to our hotel and say, ‘Ask for John Waite’. It’s the personal touch we bring and it’s why the community supports us by choosing us to host local events,” says Wiate. In return, the Inn works to bundle services and offer preferred rates to the community. The Inn offers a one or two day Golf package which includes a full Canadian Breakfast and a round of Golf at the nearby Kingswood Lynx with a Queen, King, or deluxe Twin suite.
Familes looking for a getaway without getting too far away can book a room at the Inn with a Movie Night package that includes four movie tickets to the theater next door with popcorn and kid packs, a large pizza, and a $20 voucher for breakfast at its Brass Rail restaurant.
Staying True to its Values
“You never forget where you came from,” asserts Waite. In Waite’s case, he came from a background in construction and even poured the original concrete foundation the Inn sits on 35 years later. As an independently owned and operated hotel, the Fredericton Inn can afford to offer visiting construction crews preferred rates, which don’t change even during the peak summer season. Waite himself understands who important a clean comfortable room after a hard day on site can be and ever effort is made to make a construction crew’s stay as pleasant as possible. The Breakfast nook is available a full hour before normal dining hours and with options specifically priced and designed to fuel a hard-working construction crew for the whole day. Construction crew guests have access to the late night Room Service menu for a quick bite after a long day.
As the city of Fredericton continues to grow the Fredericton Inn will continue serve as a bastion of small-town customer service. “It’s because of our community and the local construction industry that we have come so far. It’s a testament to the community that we are able to provide for our guests and our employees so well,” reflects Waite. The Fredericton Inn team have been hard at work gradually renovating rooms and updating them with wireless and wired high-speed internet connections and newer décor. So far, about 140 of its 200 rooms have been updated and the rest will be slowly brought up to date by the middle of 2012, just in time to celebrate the hotel’s thirty-fifth anniversary.